BRAND POLICIES

Shipping Policy

Processing Time:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping Rates:
Shipping costs are calculated at checkout based on the destination and the weight of the order. We offer various shipping options, including standard and expedited shipping.

Delivery Times:

• Standard Shipping: 6-8 business days (U.S. only)

• Expedited Shipping: 4-6 business days (U.S. only)

• International Shipping: Delivery times may vary based on the destination and customs processing.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress.

Lost or Damaged Items:
In the rare event that your item arrives damaged or is lost in transit, please contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue promptly.

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Return Policy

Return Window:
We accept returns within 30 days of the delivery date. Items must be unworn, undamaged, and in their original packaging with all tags attached.

Non-Returnable Items:
Certain items are non-returnable, including:

• Customized or personalized items

• Final sale items

• Gift cards

Return Process:
To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.

Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process to receive your refund and place a new order for the desired item.

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Customer Service

For any questions regarding shipping, returns, or warranty claims, please reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to assist you and ensure your satisfaction with our products.